1. Data Collection:
Doctaz gathers the following types of information:
- Personal Information: Name, email address, phone number, and health-related details provided during account creation, consultations, or usage of our services.
- Usage Data: Device information (IP addresses, device types, operating systems), app interactions, and analytics collected to enhance user experience and service quality.
2. Collections Methods:
- User Input: Users voluntarily provide personal information during account creation and while utilizing our telemedicine services.
- Device Permissions: Usage data is collected through user-permitted device permissions upon app installation.
3. Purpose of Data:
Data collection serves the following purposes:
- Service Delivery: Facilitating telehealth consultations, connecting users with healthcare professionals, and customizing services based on individual needs.
- Enhancement and Analytics: Analyzing app performance, improving features, and tailoring services to enhance user experience.
4. Data Protection:
Doctaz employs robust measures to safeguard user data:
- Encryption: All data transmission and storage utilize encryption protocols to prevent unauthorized access.
- Secure Storage: User information is stored on secure servers with limited access controls to prevent breaches or unauthorized usage.
5. Third-party Sharing:
User data might be shared in specific scenarios:
- Service Providers: Third-party service providers may access data to support app functionality, security, or analytics.
- Legal Compliance: Data may be disclosed to comply with legal requirements or respond to lawful requests from public authorities.
6. User Rights:
Users retain control and rights over their data:
- Access and Editing: Users can access and edit their personal information through their account settings within the app.
- Data Deletion: Users can request the deletion of their data by contacting Doctaz support.
- Opt-out: Users can modify app settings to control certain data collection or contact Doctaz support to opt-out of specific data processing.
7. Updates to Privacy Policy:
Doctaz may update this policy occasionally. Users will be notified of any material changes through the app or website.
8. Children’s Privacy:
Doctaz does not knowingly collect personal information from children under 13 years of age. If a parent or guardian becomes aware of their child’s information being provided, please contact us to address this.
10. Account Deletion:
To delete your account:
- Navigate to your account settings
- Select the "Delete Account" option
- Confirm your decision by entering your password
Your account will be permanently deleted and all associated data will be removed from our servers once these steps are completed.
Note: Once your account is deleted, you will no longer be able to have access to it.
