1. Data Collection:
Doctaz gathers the following types of information:
- Personal Information: Name, email address, phone number, and health-related details provided during account creation, consultations, or usage of our services.
- Usage Data: Device information (IP addresses, device types, operating systems), app interactions, and analytics collected to enhance user experience and service quality.
2. Collections Methods:
- User Input: Users voluntarily provide personal information during account creation and while utilizing our telemedicine services.
- Device Permissions: Usage data is collected through user-permitted device permissions upon app installation.
3. Purpose of Data:
Data collection serves the following purposes:
- Service Delivery: Facilitating telehealth consultations, connecting users with healthcare professionals, and customizing services based on individual needs.
- Enhancement and Analytics: Analyzing app performance, improving features, and tailoring services to enhance user experience.
4. Data Protection:
Doctaz employs robust measures to safeguard user data:
- Encryption: All data transmission and storage utilize encryption protocols to prevent unauthorized access.
- Secure Storage: User information is stored on secure servers with limited access controls to prevent breaches or unauthorized usage.
5. Third-party Sharing:
User data might be shared in specific scenarios:
- Service Providers: Third-party service providers may access data to support app functionality, security, or analytics.
- Legal Compliance: Data may be disclosed to comply with legal requirements or respond to lawful requests from public authorities.
6. User Rights:
Users retain control and rights over their data:
- Access and Editing: Users can access and edit their personal information through their account settings within the app.
- Data Deletion: Users can request the deletion of their data by contacting Doctaz support.
- Opt-out: Users can modify app settings to control certain data collection or contact Doctaz support to opt-out of specific data processing.
7. Updates to Privacy Policy:
Doctaz may update this policy occasionally. Users will be notified of any material changes through the app or website.
8. Children’s Privacy:
Doctaz does not knowingly collect personal information from children under 13 years of age. If a parent or guardian becomes aware of their child’s information being provided, please contact us to address this.
10. Account Deletion:
To delete your account on the app:
- Log in to the app using your account credential
- Navigate to your account settings
- Select the "Delete Account" option
- Confirm your decision by entering your password
To delete your account on the website click here
Your account will be permanently deleted and all associated data will be removed from our servers once these steps are completed.
Note: Once your account is deleted, you will no longer be able to have access to it.
